Refund Policy

Cancellations, returns, and refunds, in plain language.

Last updated: August 10, 2026

We want every SkyBud to land in a happy home. Here is exactly how cancellations, returns, and refunds work.

Before your order ships: full refund, any time

SkyBuds sell on pre-order. You can cancel your order at any time before it ships and get a full refund, including anything you paid for shipping. No fees, no questions.

To cancel, visit getskybuds.com/pages/cancel-order or email us at hello@getskybuds.com with your order number.

After delivery: 30-day money-back guarantee

If your child does not love their SkyBud, you have 30 days from the day it is delivered to return it for a refund.

To be eligible for a return:

  • The SkyBud must come back in its original packaging.
  • It can be played with, but it cannot be damaged or destroyed.
  • You will need your order number or proof of purchase.

To start a return, email hello@getskybuds.com with your order number and we will send you instructions. Please contact us before sending anything back. Returns sent without a request first cannot be accepted.

Send approved returns to:

SkyBuds Returns
521 Broadway, Floor 2
New York, NY 10012

Return shipping is paid by the customer. Original shipping charges are not refunded once an order has shipped.

Refund timing

Once we receive your return and confirm its condition, we refund the product price to your original payment method within 5 to 10 business days. Your bank or card company may need a few extra days to post it.

Damaged, defective, or wrong item

Please check your order when it arrives. If your SkyBud shows up damaged, defective, or you received the wrong item, email hello@getskybuds.com right away with your order number and a photo. We will replace it or refund you at no cost to you.

Exchanges

Want a different character? Before your order ships, we can swap it for free. Email hello@getskybuds.com or use the cancellation page and choose a swap. After delivery, the fastest route is to return your SkyBud and place a new order.

What happens to the AI companion

When an order is refunded, that SkyBud's companion account is fully reset and deactivated.

Where we ship

We currently ship within the United States only.

Questions

Email hello@getskybuds.com or call us at (978) 541-3603, Monday to Friday, 10am to 2pm ET.