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Common questions

Quick answers.

How much is shipping?

Free on US orders over $190.

  • Otherwise calculated at checkout
  • Every order ships from our US warehouse with tracking
When does my SkyBud ship?

We're shipping now. Orders ship in 1–3 business days.

  • Every order ships from our US warehouse with tracking
  • You can cancel anytime before it ships
What if my child doesn't like it?

30-day money-back guarantee.

  • If your child doesn't love their SkyBud, send it back within 30 days of delivery for a refund
  • It can be played with: it just needs its original packaging and no damage
How does SkyBuds connect?

Wi-Fi, set up in about 2 minutes.

  • Download the free app
  • Connect to your home Wi-Fi and start talking
  • The plush charges with USB-C
Is SkyBuds free?

Yes. Talking and stories stay free for life.

  • SkyBuds+ is optional: $9.99/month, covering every SkyBud under one roof
  • It adds smart parent insights, unlimited personalized stories and more languages
  • Your first month of SkyBuds+ is included with your toy