FAQ

Questions parents ask.

Can't find yours? Ask it at the bottom.

What is SkyBuds?

A plush friend that actually talks with your child.

  • Listens, answers and remembers your conversations
  • Tells personalized bedtime stories
  • Speaks more than 75 languages
  • No screen required
How is this different from a tablet or screen?

There is no screen.

  • Your child holds a plush and talks to it like a friend
  • No scrolling, no algorithms, no ads
  • It listens, answers and remembers your conversations
Who are the SkyBuds characters?

Three friends, three personalities.

  • Ash: a brave fire dragon who loves science, puzzles and asking "why?"
  • Pearl: a calm, creative unicorn who helps kids express feelings and tell stories
  • Sprout: a gentle bear who listens patiently and makes bedtime feel safe
What ages is SkyBuds for?

Ages 3 to 10.

  • It adapts its language, topics and complexity to your child's age
  • A chat with a 4-year-old sounds completely different from one with a 9-year-old
Is SkyBuds safe for children?

Yes. Kids' privacy is the foundation.

  • We've earned the kidSAFE Listed seal from the independent kidSAFE Seal Program.
  • No camera. No screen. No ads.
  • Parents set quiet hours and can read conversation summaries and full transcripts in the app
  • We don't sell children's data
Can I see what my child talks about?

Yes. You see every chat.

  • Read every chat: a short summary and the full transcript
  • Worrying moments get flagged in the app, so you know when a caring check-in may help
  • Set quiet hours: the SkyBud sleeps at the times you pick
What languages does it speak?

More than 75.

  • Just ask it to speak the language you want
How does SkyBuds connect?

Wi-Fi, set up in about 2 minutes.

  • Download the free app
  • Connect to your home Wi-Fi and start talking
  • The plush charges with USB-C
Is SkyBuds free?

Yes. Talking and stories stay free for life.

  • SkyBuds+ is optional: $9.99/month, covering every SkyBud under one roof
  • It adds smart parent insights, unlimited personalized stories and more languages
  • Your first month of SkyBuds+ is included with your toy
When does my SkyBud ship?

SkyBuds ship October 5th, 2026.

  • Every order ships from our US warehouse with tracking
  • You can cancel anytime before the October 5th ship date
How much is shipping?

Free on US orders over $190.

  • Otherwise calculated at checkout
  • Every order ships from our US warehouse with tracking
What if my child doesn't like it?

30-day money-back guarantee.

  • If your child doesn't love their SkyBud, send it back for a full refund
  • No questions asked

Still curious? Talk to a human

Which one is yours?

Find your SkyBud
  • 30-day money-back guarantee
  • Ships October 5th, 2026
  • 1 month of SkyBuds+ included