Questions parents ask.
Can't find yours? Ask it at the bottom.
What is SkyBuds?

A plush friend that actually talks with your child.
- Listens, answers and remembers your conversations
- Tells personalized bedtime stories
- Speaks 30+ languages
- No screen required
How is this different from a tablet or screen?

There is no screen.
- Your child holds a plush and talks to it like a friend
- No scrolling, no algorithms, no ads
- It listens, answers and remembers your conversations
Who are the SkyBuds characters?

Three friends, three personalities.
- Ash: a brave fire dragon who loves science, puzzles and asking "why?"
- Pearl: a calm, creative unicorn who helps kids express feelings and tell stories
- Sprout: a gentle bear who listens patiently and makes bedtime feel safe
What ages is SkyBuds for?

Ages 3 to 10.
- It adapts its language, topics and complexity to your child's age
- A chat with a 4-year-old sounds completely different from one with a 9-year-old
Is SkyBuds safe for children?

Yes. Kids' privacy is the foundation.
- We've earned the kidSAFE Listed seal from the independent kidSAFE Seal Program.
- No camera. No screen. No ads.
- Parents set quiet hours and can read conversation summaries and full transcripts in the app
- We don't sell children's data
Is SkyBuds always listening?

No. SkyBuds is not always listening.
- A small chip on the toy listens only for the wake word "Hey SkyBud", and only while the toy is in standby
- When the toy is powered off, nothing listens
What happens after the wake word, and how recordings are kept
Does SkyBuds use ChatGPT or another big AI company?

Not for the AI your child talks to. When your child talks with their SkyBud, they talk with SkyBuds' own AI, on our own servers.
- It is our own large language model, a fine-tuned open model, running on data-center GPUs that we run
- It is not ChatGPT, Claude, Gemini or any other AI lab's model, and no OpenAI, Anthropic or Google AI service is part of your child's conversations with their SkyBud
- Speech recognition, the memory model that works out what to remember, and the safety checks run on those same servers, so when your child talks with their SkyBud, their voice is not sent to any outside AI company's model. Accounts, chats and memories are stored with our database and hosting providers, as our privacy policy lists
- To give each character its voice, only the toy's own reply text goes to our voice provider, under a zero-data-retention agreement
- Other parts of SkyBuds, like the question box on our website, some back-office tools and the optional Help Teach Ash page, do use outside companies, but none of them is the AI your child talks to in their SkyBud
Can I see what my child talks about?

Yes. You see every chat.
- Read every chat: a short summary and the full transcript
- Worrying moments get flagged in the app, so you know when a caring check-in may help
- Set quiet hours: the SkyBud sleeps at the times you pick
How long recordings are kept, who can hear them, and more answers
Which languages does SkyBuds speak?

30+ languages.
- English, Spanish, French, German, Italian, Portuguese, Dutch, Danish, Swedish, Finnish
- Polish, Czech, Russian, Greek, Hungarian, Romanian, Macedonian, Turkish, Arabic, Persian
- Hindi, Mandarin Chinese, Cantonese, Japanese, Korean, Thai, Vietnamese, Indonesian, Malay, Filipino
- Just ask it to speak the language you want
How does SkyBuds connect?

Wi-Fi, set up in about 2 minutes.
- Download the free app
- Connect to your home Wi-Fi and start talking
- SkyBuds connect on 2.4 GHz Wi-Fi. Almost every home router that broadcasts 5 GHz also broadcasts 2.4 GHz, so SkyBuds work on nearly all home networks.
- SkyBuds also work on a phone hotspot.
How long does the battery last?

4 to 12 hours, depending on how much your child plays.
- The plush charges with USB-C
- A full charge takes 4 to 6 hours. We recommend charging overnight.
- The battery is sealed in and cannot be removed
Is SkyBuds free?

Yes. Talking and stories stay free for life.
- SkyBuds+ is optional: $9.99/month, covering every SkyBud under one roof
- It adds smart parent insights, unlimited personalized stories and more languages
- Your first month of SkyBuds+ is included with your toy
When does my SkyBud ship?

We're shipping now. Orders ship in 1–3 business days.
- Every order ships from our US warehouse with tracking
- You can cancel anytime before it ships
How much is shipping?

Free on US orders over $190.
- Otherwise calculated at checkout
- Every order ships from our US warehouse with tracking
What if my child doesn't like it?

30-day money-back guarantee.
- If your child doesn't love their SkyBud, send it back within 30 days of delivery for a refund
- It can be played with: it just needs its original packaging and no damage
Is SkyBuds the same as SkyBuds earbuds?

No. SkyBuds is an AI plush toy for kids, not earbuds.
- SkyBuds talking plush toys (Ash, Pearl and Sprout) are made by Firefly Jar, Inc. for kids ages 3 to 10
- The Skybuds wireless earbuds were made by Alpha Audiotronics and are discontinued
- The SkyBuds AI earbuds are sold by 4smarts, another company
- Neither company is related to SkyBuds

Still curious? Talk to a human
Which one is yours?
Find your SkyBud- 30-day money-back guarantee
- Ships in 1–3 business days
- 1 month of SkyBuds+ included








